Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders are processed within 1 to 3 business days of being placed. Orders
placed on weekends or holidays are processed the next business day.

Delivery time

Delivery takes 8 to 16 business days from the date of your order. This
includes processing.

We do not hold inventory in a domestic warehouse. Every order ships direct
from our fulfilment partner, which is why our prices are what they are. The
trade-off is time.

Shipping rates

Orders under $60.00 — $9.95
Orders of $60.00 and over — free

Rates are calculated at checkout and shown before you pay.

Tracking

A tracking number is emailed to you when your order leaves the warehouse.
Tracking can take a few days to begin updating, and may appear to stall while
a parcel moves between carriers. This is normal.

If tracking has not updated for more than five days, email
support@baitline.shop with your order number and we will look into it.

Import duties and taxes

Depending on current US customs rules, your order may be subject to import
duties or taxes assessed on arrival. These are set by US authorities, are not
collected by us, and are not included in the price you pay at checkout. Any
such charges are the responsibility of the recipient.

Incorrect addresses

Please double-check your shipping address at checkout. We cannot redirect a
parcel once it has shipped. Orders returned to sender because of an incorrect
address can be re-sent at your cost, or refunded minus the original shipping.

Lost or undelivered orders

If your order has not arrived within 30 days of the order date, email
support@baitline.shop. We will either replace it or refund you.

Damaged on arrival

Email support@baitline.shop with your order number and a photo. We will send
a replacement or refund you, whichever you prefer. There is no need to return
the damaged item.

Questions

support.baitline@gmail.com — we reply within one business day.