Shipping & Returns
Shipping & Returns
Page handle: shipping-returns · Menu label: Shipping & Returns
Shipping
We ship to addresses in the United States.
Processing takes one to three business days. That is the time between you placing the order and it leaving the warehouse.
Delivery takes eight to sixteen days from the day you order. Every parcel is tracked, and the tracking link is emailed to you the moment your order ships.
Why not two-day shipping?
Because we do not run a warehouse full of stock we have already paid for. Every order ships direct, which is the reason a Pocket Rod costs $49.99 instead of what a tackle shop charges for the same thing. The trade-off is time. If you need something in your hands this week, we are not the right shop for that order, and we would rather say so here than surprise you later.
Shipping cost
| Order total | Shipping |
|---|---|
| Under $60 | $10.00 |
| $60 and over | Free |
Two or more rods clears the free shipping threshold automatically.
Tracking says nothing has moved
For the first few days after a parcel ships, tracking often sits on the same status while it moves between carriers. This is normal and usually clears within four or five days. If it has been longer than that, email us and we will chase it.
Returns
You have thirty days from delivery to change your mind.
Take it out, open it, extend it, put a line through it. If it is not what you expected, email support@baitline.com with your order number and one line about what went wrong. We will sort out a refund or a replacement.
We do not ask for photographs of the packaging. We do not ask you to justify the decision.
What we cannot take back
- Items damaged by obvious misuse rather than a fault
- Orders past the thirty-day window
Something arrived broken or wrong
Email us with your order number and a photo of what turned up. We will send a replacement or refund you, whichever you prefer. There is no need to ship the faulty item back.
Refunds
Refunds go back to the original payment method. Your bank usually takes five to ten business days to show it once we have processed it on our side.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it. Once it has shipped, treat it as a return.
Still stuck?
support@baitline.com — we answer within one business day.
Notes for you, not for the page
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These numbers must match the product pages. 8–16 days, $9.95 under $60, free over $60, 30-day returns. Four places carry them: this page, the shipping timeline block in the buy box, the FAQ rows, and your order confirmation email. Change one, change all four.
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"No need to ship the faulty item back" is deliberate. Returning a rod from the US to your supplier costs more than the rod. On a fault, refund and let them keep it. At 146 zł profit per order you can absorb it, and arguing over a $50 item costs you more in reviews than it saves.
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This is not your legal Refund Policy. Shopify generates that separately under Settings → Policies. This page is the readable version; the policy is the binding one. Keep them consistent.
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support@baitline.com has to exist before this goes live. A stated response time with a dead inbox is worse than no page at all.